Thank you for shopping at Fragrance Shop BD. We want to ensure that you are completely satisfied with your purchase. If for any reason, you are not entirely happy with your order, we offer a hassle-free return policy outlined below.
- Eligibility for Returns: 1.1. To be eligible for a return, the item(s) must be unused, in their original packaging, and in the same condition as when you received them.
1.2. We accept returns for most products within [Insert number of days, e.g., 30 days] from the date of delivery. Please check the specific product page for any exceptions to this policy.
1.3. Some products, such as personalized or intimate items, may not be eligible for return due to hygienic or custom nature. Please refer to the product description or contact our customer support team for clarification.
- Return Process: 2.1. To initiate a return, please follow these steps: a. Contact our customer support team at [Insert Contact Email or Phone Number] to inform us of your intention to return the item(s). Provide your order details and reason for the return. b. Our team will provide you with instructions on how to return the item(s) and issue you a return authorization (RA) number, if applicable. c. Pack the item(s) securely in the original packaging or a suitable package to prevent damage during transit. d. Include the RA number (if provided) and a copy of the original packing slip or order confirmation inside the package. e. Ship the return package to the address provided by our customer support team.
2.2. Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to our error (e.g., incorrect item shipped, defective product).
- Refunds and Processing: 3.1. Once we receive the returned item(s) and verify their condition, we will process your refund.
3.2. Refunds will be issued using the same payment method used for the original purchase. Please allow [Insert number of days, e.g., 3-5 business days] for the refund to be reflected in your account.
3.3. In the case of returns due to our error or defective products, we will also refund the return shipping costs.
Exchanges: 4.1. If you would like to exchange an item for a different product, size, or variant, please contact our customer support team. Exchanges are subject to availability, and return shipping costs will be the responsibility of the customer.
Damaged or Defective Items: 5.1. If you receive a damaged or defective item, please contact us immediately with details and photographs of the issue. We will arrange for a replacement or refund, including return shipping costs, as appropriate.
Cancellations: 6.1. If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order has been shipped, it will be treated as a return, and the standard return policy will apply.
Non-Returnable Items: 7.1. The following items are non-returnable: a. Personalized or custom-made items. b. Perishable goods, such as certain beauty products. c. Intimate apparel and undergarments. d. Gift cards and downloadable software. e. Items not in their original condition or missing original packaging.
Changes to the Return Policy: 8.1. Fragrance Shop BD reserves the right to modify or update this Return Policy at any time without prior notice. The revised policy will be effective from the date of posting on the website.
If you have any questions or concerns about our Return Policy, please contact us at [Insert Contact Email or Form Link].
By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.